Measuring Organizational Silence and Its Impact on Organizational Loyalty in Algerian Public Institutions

Abstract

This study aims to provide a comprehensive theoretical and analytical framework for measuring organizational silence and its impact on organizational loyalty in Algerian public institutions, as organizational silence is a behavioral phenomenon that develops in organizations lacking a climate of trust and fairness, and it takes various forms, most notably acquiescent silence, defensive silence, and social silence. Conversely, organizational loyalty is one of the most important positive behavioral outcomes that organizations strive to foster among their employees, as it comprises three main dimensions: affective loyalty, continuity loyalty, and normative loyalty.
This paper offers a critical analysis of the measurement tools used for both variables and reviews the results of previous studies that demonstrated an inverse relationship between them, as high levels of organizational silence lead to a decline in employee organizational loyalty, particularly in the affective and normative dimensions, where the study concludes by proposing an analytical model for examining this relationship and offering recommendations for future research and administrative applications.