Management Processes And Obstacles In Innovative Work Behaviour In It Firms

Abstract

This study describes fundamental management processes and barriers to innovative work behaviour (IWB) in information technology companies, highlighting problems and strategies that may improve organisational effectiveness. The findings suggest that while IT companies often lead technological innovation, they face significant challenges, including inertia, a lack of high-level managerial support, and limited resources, which hinder their ability to integrate IWB activities. This study conducts a systematic literature review using Scopus data, first reviewing 498 documents to understand the evolution of academic production on dynamic capabilities (DCs), then reviewing another 498 documents focused specifically on the higher education context. Using R Shiny for visualisation and analytical functions, the study examined growing interest in how universities can cultivate these capabilities to compete in space. The methodology followed PRISMA guidelines and included bibliometric analysis integrated with a systematic review. Organisational effectiveness in information technology enterprises is negatively affected by the impediments to innovative work behaviours in the form of barriers to change and resource constraints. Finally, the results suggest that fostering an innovative culture and providing ample support can mitigate these challenges, enabling firms to strengthen their adaptive capacity and sustain growth.